Are animals allowed in the store?
Guide and Assistance dogs are allowed in our store. Only guide dogs are allowed in our restaurants.
Are there careers opportunities?
Of course. All store vacancies are advertised on the Vacancies page of our website.
All vacancies are advertised through the indeed vacancies website.
Are wheelchairs available?
Only for emergency evacuation.
Do you have baby changing facilities?
Yes, they are situated on the First Floor.
Do you have events?
Yes we do. Information regarding any events will be displayed in store, emailed to our Reward Card customers or found on the What's On page of our website.
Do you offer beauty services?
Our friendly and knowledgeable beauty team are on hand to offer expert advice when you need it.
Do you sell gift vouchers?
Yes we do. Elphicks Gift Vouchers make the ideal present and can be purchased from any till point (excluding restaurants). Gift Vouchers are available in denominations of £5, £10 & £20. Full details can be found on the Gift Vouchers page.
How can I contact you directly?
Is there a Personal Shopping experience?
Not currently, but watch out for announcements in the future.
Is there free Wi-Fi?
Yes, free Wi-Fi is available throughout the store. Look for Elphicks Guest in your Wi-Fi settings, password is elphicks23
What are the store opening hours?
Elphicks Department Store is open Monday - Saturday 09:30 - 17:30
For more information visit the Opening Times page.
What happens to lost property?
All lost property is taken to the General Office for safe keeping.
What if I have a complaint?
If you are unhappy with a product or service you have received, please let a member of staff know at the time and Elphicks will try to put this right for you immediately.
Alternatively you can telephone, email or write to us:
Telephone – 01252 716222
Email – shop@elphicks.co.uk
Post – Elphicks Ltd, 10 – 13 West Street, Farnham, GU9 7DN.
We will respond to any complaints or queries as quickly as we can.
What is the refund policy?
Elphicks has a 28 day refund policy. Goods can be returned, in a saleable condition with labels attached and receipt, within 28 days of date of purchase for a full refund. Your statutory rights are not affected.
What is the Reward Card?
The Reward Card is a loyalty card scheme where customers earn points on purchases. For full details please visit our Reward Card page.
What is the store accessibility like?
Excellent. Elphicks has street level or ramp access to all ground floor departments. A lift is available to the first floor and there are also escalators as well as stairs. We have an accessible toilet on the first floor.
What restaurants do you have?
Heidi Bakery, on the First Floor open Monday to Saturday 9:30am – 4pm
When are sales?
Elphicks has two sales each year; the summer sale takes place in July/August and the winter sale takes place on the first opening day after Christmas.