Privacy Policy of Elphicks
Your Rights and Information Safety
Please be assured that Elphicks Ltd is absolutely committed to ensuring that your privacy is secure.
Personal Information
When you use this website, we may collect, store and use the following kinds of data:
- Information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages view.
- Information relating to any transactions carried out between you and Elphicks Ltd on or in relation to this website, including information relating to any purchases you make of our goods and/or services.
- Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or newsletters.
Elphicks Ltd would like to stress that information of this nature is used only to enhance the customer shopping experience of the website.
Using Your Personal Information
Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:
- Administer the website.
- Improve your browsing experience by developing and improving the design and layout of the website, through monitoring of your usage.
- Process your orders.
- Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you (see also ‘Keeping In Touch With You’).
Data Protection
Elphicks Ltd uses the latest in Secure Server Technology (SSL-128bit encryption) to ensure that all your personal and transactional information is protected to the highest standards. We never make your personal details available to companies other than SpringMarketing for marketing purposes. Elphicks Ltd is registered with the Information Commissioners Office as a Data Controller. We will comply with the standard, procedures and requirements as laid down in the Data Protection Acts 1984 and 1998 to ensure that your personal data is kept secure and processed as required by the various laws in force from time-to-time.
Keeping In Touch With You
We would like to keep you up to date with key information about new ranges, promotional offers and what’s coming soon to the Elphicks’ store. We may also use your details to send you information about other goods and services we sell or for our research purposes. If you have registered to receive email newsletters from us, you can remove your email address from our list by using the ‘unsubscribe’ links in the emails we send you.
Third Parties
Your personal information will not be disclosed to third parties. The UK Data Protection Act and consumer legislation requires that we do not release your personal information to any external company for mailing or marketing purposes unless we have your prior approval.
Credit Card Security
Elphicks Ltd accepts major credit and debit cards including Visa, Mastercard, Maestro, Solo, American Express and Delta through our payment service provider. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.
Policy Amendments
We may update our policies from time-to-time by posting a new version on our website. Please check our policy pages occasionally to ensure that you are happy with any changes. Please contact us for a copy of our Privacy Policy.
1881 Club Terms & Conditions
Our Rewards Card and App is our way of saying thank you for shopping with us.
- General Terms
The promoter of Elphicks 1881 Club whose registered company number is Elphicks Ltd and registered office is 10 – 13 West Street, Farnham, GU9 7DN.
By joining the Elphicks 1881 Club loyalty program, we will collect and use personal information about you in accordance with data protection legislation and our Privacy Policy. This personal information includes your registration details, information about the use of your Loyalty Card, shopping purchases and other information that you give us. It will be used to administer the loyalty program, provide you with benefits, personalising your offers and to keep you updated with our latest news.
These terms and conditions replace all previous versions and are correct as of November 2024. They will be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts Elphicks Ltd reserves the right to change these at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the scheme following such a change will be considered to have accepted the updated terms and conditions.
A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Your purchase history will be used to look up receipts on your request and to send relevant information and reward vouchers.
Members are only entitled to participate in one loyalty account each.
Elphicks Ltd reserves the right to refuse, merge or close additional accounts at any time.
Loyalty accounts, coupons, points and vouchers cannot be transferred, bought, sold or traded in any way and cannot be exchanged for any cash alternatives in whole or in part. Terms and conditions of voucher use will apply and will be stated on each voucher issued.
All vouchers issued are non-transferable
If the loyalty program reasonably suspects abuse, fraud or misconduct in respect of use of the card, it may refuse to issue and/or cancel points or vouchers. You may not rely on any human or software error which results in the award of points or vouchers to which you are not entitled under these conditions.
If no transaction occurs by a member in any consecutive twelve-month period, any offers and/or vouchers may not be issued.
- Joining the loyalty program
Your name, full postal address, email address, date of birth must be provided for a card to be registered. Applicants must be aged 18 or over and must have a resident UK, Channel Island or Isle of Man address Elphicks Ltd reserves the right to refuse an application at its sole discretion.
Members will need a valid email address to register your card/ sign up to our app. If you do not register your card /app you will not become a member or be able to collect your points nor will you be eligible for other offers and promotions available to members.
Elphicks Ltd will use your email address to administer the loyalty program, communicate our T&Cs and send you information about the current offers. If you don’t want to receive marketing emails, you can unsubscribe at the bottom of the emails. However, by unsubscribing, you won’t be able to see all the great offers available to you without logging in to the app.
- Biometric Login
For enhanced security and ease, the Elphicks 1881 Club mobile application may offer biometric login capabilities, including but not limited to thumbprint or facial recognition. This feature is optional and can be used by a member at their discretion.
By opting into enabling the Biometric Login feature, you consent to the use of your data solely for the purpose of identity verification and application access. This data will be encrypted and stored securely on your device.
Members are responsible for ensuring that their biometric data is kept secure and for not allowing others to access their account via Biometric Login.
Members can change or disable the Biometric Login feature at any time through the Application settings. Upon disabling, Members will be required to use alternative login methods, such as a password.
Elphicks Ltd shall not be held liable for any loss, theft, or unauthorised access to a Member’s account through the Biometric Login feature.
- Points Vouchers
Rewards and points are only offered as a result of purchasing products within Elphicks Ltd.
Points will not be awarded for non-qualifying products, including e.g. gift cards, gift vouchers, stamps.
Members can collect 2 points for every £1 spent in a single transaction (after discounts and exclusions). Points are converted into vouchers and issued with a qualifying statement with expiry date and other terms and conditions displayed on the member’s voucher.
Each point is worth 2p in reward vouchers. Points have no value until converted into vouchers and must be used in full in one transaction with any remaining balance being voided.
Elphicks Ltd is entitled to remove points from a member’s account at any time, if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.
Elphicks Ltd reserves the right to alter the terms of the points system at any time and is under no obligation to award points for any reason outside of qualifying transactions.
- Birthday Treat
Members who provide their date of birth at point of application or by updating their details within their App will be issued a birthday treat voucher on or around the birth date they supply. Expiry date and other terms and conditions will be displayed on the member’s voucher. Members will only be entitled to one birthday voucher per year.
Elphicks Ltd reserve the right to change or withdraw the birthday treat at any time.
- Prize Draws
To enter a prize draw, members are required to make any purchase from Elphicks Ltd and to scan their App card during the transaction.
Winners will be selected via a randomised computer process. The draw will be made within 5 working days of the closing date and winners will be contacted within 14 days.
Elphicks Ltd will make reasonable efforts to contact the winners. However, if a winner has not responded to notification within 14 days of the first attempt, or if a selected winner is ineligible, in breach of these rules, or unable to take up the prize for any other reason, an alternative winner will be drawn using the same methodology as above. The process will repeat until an eligible winner is able to claim the prize.
Elphicks Ltd cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery.
The prize is non-transferable and cannot be exchanged for any cash alternatives in whole or in part.
Elphicks Ltd reserves the right in its absolute discretion to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control or for such other reason as we deem appropriate.
The decisions of Elphicks Ltd are final and no correspondence will be entered into.
- Termination of Membership
We would be sorry to see you leave but you may terminate your App at any time in which case all points on the card and vouchers issued shall be lost.
Steps to delete your App account:
Step 1 – Log into your App
Step 2 – Press the Account icon at the bottom of your App
Step 3 – Select the tab called ‘Details’
Step 4 – Scroll to the bottom and tap ‘Permanently Delete Account’
Step 5 – Enter your App password and press ‘DELETE’
Step 6 – Your customer record is permanently deleted immediately.