Refund and Returns Policy & Recycling
Returns Policy
We are happy to refund or exchange your recent in store purchases within 28 days, with receipt or proof of purchase. Items must be unused and in their original condition (including all labels and tags intact). This does not affect your statutory rights.
The following products are not eligible for exchange or refund (unless faulty or not as described):
- Products without original packaging or labels
- Products that have been opened or unsealed (other than where necessary to inspect)
- Perishable goods that contain food products or which have an expiry date
- Products that cannot be returned for hygiene reasons:
- Earrings
- Hair accessories
- Face coverings
- Swimwear (where the hygiene seal has been removed)
- Lingerie briefs and stick-on bras
- Bedding
- Mattresses (unless indicated in a supplier promotion)
- Beauty products (including fragrances)
- Personal care products (such as electric razors)
Recycling – the WEEE Directive
What is WEEE?
The Waste Electrical and Electronic Equipment (WEEE) Directive requires UK distributors to maximise separate collection and environmentally friendly processing of WEEE. UK distributors (including retailers) are required to provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.
As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).
Why Recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
Please find your local recycling centre using this link →
Crossed out wheeled-bin symbol
To remind you that old electrical equipment can be repaired or recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.